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Shipping Policy

Thank you for shopping with DuyguStore. We currently ship orders to customers in the United States, Canada, and Azerbaijan.

Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

During busy periods, holidays, or promotional events, processing may take additional time.

Estimated Delivery Times

Estimated delivery times are:

United States: 7–20 business days
Canada: 10–25 business days
Azerbaijan: 10–25 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the customer's location, selected shipping method, and order details.

From time to time, DuyguStore may offer free shipping promotions.

Order Tracking

When tracking information is available, a tracking number will be provided to the customer by email or through the order information.

Please allow some time for tracking information to become active after the order has been shipped.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

DuyguStore is not responsible for delays caused by customs.

Delayed or Lost Packages

If your order is significantly delayed or appears to be lost, please contact us with your order number.

We will assist you in contacting the shipping carrier and investigating the shipment.

DuyguStore is not responsible for delays caused by shipping carriers, customs, weather, incorrect delivery information, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.