Refund policy

Refund Policy

At DuyguStore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging, where applicable
Not damaged due to customer misuse

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos or videos showing the problem.

We will review your request and, if approved, provide a replacement or refund.

Refunds

Once your return is approved, we will process your refund to the original payment method.

Please allow your payment provider or bank additional time to process and display the refund in your account.

Return Shipping

Unless the item is damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or a defective/damaged product, we will provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including products that are personalized, used, damaged by the customer, or otherwise stated as non-returnable on the product page.